Terms and Conditions – Matthew The Plumber
Effective Date: 27/04/2026

1. About Us

Matthew The Plumber (“we”, “us”, “our”) provides plumbing and heating services to residential and commercial customers across Bedford and surrounding areas.

2. Services

We offer a range of plumbing and heating services including (but not limited to):

• Emergency plumbing repairs

• Leak detection and repair

• Boiler repairs and servicing

• Bathroom installations

• General plumbing maintenance

All work will be carried out with reasonable care and skill in accordance with UK consumer law.

3. Quotations & Pricing

• All quotes are valid for 30 days unless stated otherwise.

• Prices may vary if additional work is required.

• We will inform you before carrying out any extra chargeable work.

• Emergency call-out fees may apply.

4. Payment Terms

• Payment is due upon completion of the work unless otherwise agreed in writing.

• We accept cash and bank transfer (details provided on invoice).

• Late payments may be subject to additional charges.

5. Cancellations

• You must provide at least 24 hours’ notice to cancel an appointment.

• We reserve the right to charge for late cancellations or missed appointments.

6. Customer Responsibilities

• Ensure clear access to the work area.

• Inform us of any known issues or hazards.

• Ensure someone over 18 is present during the work.

7. Liability

• We are fully insured.

• We are not liable for pre-existing faults or issues not visible at the time of inspection.

• We are not responsible for indirect or consequential losses.

8. Guarantee

• We offer a 12-month workmanship guarantee on completed work.

• This does not cover misuse, lack of maintenance, or third-party interference.

9. Materials & Parts

• Any materials supplied remain our property until paid for in full.

• Manufacturer warranties apply where relevant.

10. Emergency Work

• Emergency services are subject to availability.

• Immediate work may be carried out without a formal written quote.

11. Complaints

If you are not satisfied with our service, please contact us:
Email: info@matthewtheplumber.co.uk

We will aim to resolve complaints promptly and fairly.

12. Data Protection

We handle personal data in accordance with UK data protection laws. Please refer to our Privacy Policy for more details.

13. Changes to Terms

We may update these Terms and Conditions at any time. The latest version will always be available on our website.

14. Governing Law

These terms are governed by the laws of England and Wales.

Contact Information:
Matthew The Plumber
📧 info@matthewtheplumber.co.uk
📞 07777791542